Communication is an important part of creating and maintaining an effective and efficient workplace. Good communication skills help you to understand others, build relationships, and deal with conflict.
In order for communication to be effective both the sender and receiver need to have the same understanding of the intended message.
Communication can be:
It is important in business to understand that not every person or group of people communicate in the same way:
Different words may have different meanings
Non-verbal cues may be interpreted differently
Make sure when you speak you have a clear idea of what you are trying to say, this will help others to understand you. Tips to help you communicate better:
Gather and confirm information before reacting or making decisions
Focus on the problem, don't make it personal
Never personalise criticism
Be understanding and empathetic
Listening skills form a vital part of the communication process. Communication is about exchanging information so listening will help you gather and understand information be passed onto you. To check you have understood the message you should ask questions, repeat the message back to the sender (summarise/paraphrase).
When communicating with people from different cultures it is important to have a basic understanding of their communication protocols. This will ensure that you do not offend anyone.